All orders are dispatched within 2 days, from our Sydney Studio via Australia Post – Tracking available on all shipments.

(This excludes the production lead time for bespoke/custom items)

*PLEASE NOTE - The estimated delivery times are a guideline and we cannot be held accountable for delays due to the delivery service.  Due to COVID-19 Australia Post is experiencing slight delays, therefore, estimated shipping/delivery times may be longer than expected.  Please ensure you take this into consideration when placing your order.


You can choose your preferred shipping option from the drop-down menu in Checkout after submitting your email and address details.


EXPRESS SHIPPING Upgrade                   $8

Once your order has been shipped, you will be emailed your Australia Post Tracking number.

Express Shipping

Deliveries within Australia take 2-5 business days, and Express Shipping is next business day delivery if you are within the Express Post network. To check if you are within the network, please click here.


We ship Internationally to the below Countries via Australia Post:

Click here for Standard International Shipping times


(In the case you would prefer Express International Shipping, please contact us and we will advise you of the shipping cost)

Once your order has been shipped, you will be emailed your Australia Post Tracking number.

When your order reaches the destination country & clears customs, it will be passed on to your local postal provider. You may be able to track your order using the tracking number supplied on the website of your local postal service, approximately 3-5 days after your tracking number is supplied as well as via  Australia Post Tracking.

KATERINA ROZA is not responsible for any additional charges associated with international customs & taxes.

For International Shipping – You will be liable to pay your country’s applicable Import/Duty Taxes on receipt of your package. 

If the buyer refuses to accept delivery as they do not want to pay the Duty/Taxes, they then wear the cost of returning the order to us, and this includes the freight cost.  These amounts will be deducted from their refund.


Orders are processed in our Sydney Studio, within 2-3 business days (excluding weekends, public holidays and promotional periods).

Once your order has been shipped, you will be emailed your Australia Post Tracking number.

NOTE:  We do not ship to PO Boxes

Please ensure that you supply us with your correct and up to date postal information.  We are not responsible for missing or lost items due to incorrect postal information supplied. We will not refund or replace any item lost as a result of your failure to provide us with correct personal information.  Orders marked undelivered due to an incorrect shipping address; may be returned to us and you will be required to pay for the re-shipment of your order.

Once your tracking number has been supplied and your order has been dispatched, the shipping address cannot be changed.  If you have submitted an incorrect shipping address on your order, and your order has been shipped, we advise to reach out to Australia Post directly, as they may be able to redirect your parcel. 

When an order has been delivered to the correct shipping address, we cannot be held responsible for loss/stolen packages.

Should you miss the attempted delivery of your package, check if an 'Awaiting Collection' card has been left in your letterbox and arrange with your local postal service for re-delivery or collection.

If you do not arrange for re-delivery or collection promptly, the parcel may be returned to us and you will be required to pay for the re-shipment of your order.


If your order is lost or damaged in transit, please contact us.

  1. In the case there is damage, contact us immediately upon receipt of your order.
  2. In the case of loss, contact us within 1-2 working days of your expected delivery date so that we may assist you.

If damage has occurred during shipping, all packaging must be retained by receiver and failure to do so, may invalidate any claim with Australia Post.

Damages and issues 

Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item(s), so that we can evaluate the issue and make it right.

Please refer to our Returns/Exchanges Policy

KATERINA ROZA is not responsible for the following:

  • Damage resulting from mishandling.
  • Damage caused by improper cleaning solutions or cleaning methods
  • General wear and tear
  • Damage caused by exposure to weather or improper environment
  • Changes in the appearance of finishes over time

Please refer to our Care Guide