REPAIRS & WARRANTY
KATERINA ROZA pieces are all hand made in our Sydney Studio. We stand by our product and want you to be happy with your purchase!
If your jewellery needs a little TLC (aka a repair), we'll take care of it with a one-time repair within 30 days of purchase at our discretion, and depending on the repair required - just drop us a line – include clear images of the item, with an explanation of the damage/breakage, and your purchase order number and we'd be more than happy to assist you! It is at our discretion whether the faulty product will be repaired or replaced.
If it has been over 30 days from purchase, and we still have available components to repair your piece, we're still happy to help - there will be a charge depending on the repair required. Contact us with your repair request, including clear images of your item, with an explanation of the damage/breakage and we'd be happy to assist you!
Return postage will only be charged for any repairs required on goods purchased over 30 days.
KATERINA ROZA is not responsible for the following:
- Damage resulting from mishandling
- Damage caused by improper cleaning solutions or cleaning methods
- General wear and tear
- Damage caused by exposure to weather or improper environment
- Changes in the appearance of finishes over time
Please refer to CARE GUIDE
KATERINA ROZA is dedicated to customer service and in ensuring a high-level satisfaction to our customers. If you have any questions regarding our Repairs/Warranty policy, please feel free to contact us directly.