Our luxurious brand aesthetic is reflected through the high-quality
materials used; the metal components are sourced from premium manufacturers in Europe, where the workmanship is second to none - having the highest-grade micron plating of 24K gold & 999 silver with an added Premium double E-coating finish to maintain the lustre of
each piece for many seasons to come.

Our metal components are Hypo-allergenic - Nickel, Lead and Cadmium Free, in accordance with EU REACH Regulations. 

The chains used in our pieces are 24K Gold-plated stainless-steel.
(Stainless steel will not discolour and is a more durable metal)

Other materials used in our designs are premium Austrian crystals, Swarovski® Crystals, Freshwater Pearls, Myuki® Rocaille seed beads and semi-precious stones.

The earring posts are Titanium - which is extremely lightweight and ideal for people with concerns about nickel sensitivity, it is the most bio compatible element (less than 0.6% of people are allergic to it) and will not irritate even the most sensitive skin.  Since titanium is inert and non-reactive to almost all chemicals it will never corrode
tarnish or rust.

24K Gold and 999 silver plating is a method of bonding a thin layer of liquid gold or silver onto the surface of another metal such as brass or stainless steel by electrochemical plating.

KATERINA ROZA pieces have
one of the highest quality plating.  Wear in plating is subject to change due to the acidity of the wearers skin, and exposure to products such as perfumes, moisturisers, tanning lotions or cleaning products.
Wear in plating and tarnish are not manufacturing faults.

The length of time that plating will last varies to each individual.
If you have not worn a plated item before we recommend researching this prior to purchasing.

Our beaded necklaces and bracelets are hand-beaded on industrial strength beading wire and the majority of our Freshwater Pearl pieces are strung on natural silk thread, in our Sydney Studio.

If you are experiencing any problems with our hand-crafted beaded items, please reach out to us here.

To clean your semi-precious stones, gently wipe with a damp cloth.
Natural products such as semi-precious stones will take on moisture from their environment, so please avoid wearing them in water or exposing them to detergents or chemicals. Hair spray, perfumes, chemicals and soaps can damage and discolour the stones. Natural stones are subject to change over time through wear. 

Our pieces are all limited in quantity and delicate due to the
handmade nature of each piece.They are designed to live a long life, if they are carefully taken care of. 

Please follow our recommended care guide below, to enable you to extend the life of your jewellery - with a little extra TLC, your pieces can be enjoyed and loved for many seasons to come...............

AVOID wearing your jewelry in the shower, ocean, or pool or undertaking any other sporting activities  We would also recommend removing when sleeping.

AVOID-  contact with chemicals, such as perfume, lotions, tanning products, hairspray, creams or similar products - chemicals in these products can cause
discolouration.

Definitely AVOID throwing your pieces into the bottom of our bag…….(Oops !!!)

AVOID banging your jewelry on table tops or against any other hard surfaces.

STORAGE – We advise storing your jewellery in a safe, dry place that is preferably
flat, out of direct light, free from moisture and away from any extreme heat.  Please ensure each piece is stored separately to prevent scratching, chipping or damage from direct contact with other jewellery.

CLEANING – After wear, it is advisable to clean your jewellery with a soft cotton cloth, to remove any moisture or chemicals from perfume, hairspray, moisturisers, tanning lotions etc., to help keep your jewellery sparkling.

REMEMBER - Occasionally let air get to your jewellery – avoid popping it into a jewellery box and forgetting about it for a long period of time!

For more information please refer to our Care Guide.

KATERINA ROZA pieces are all hand made in our Sydney Studio.  We stand by our product and want you to be happy with your purchase! 

If your jewellery needs a little TLC (aka a repair), we'll take care of it with a one-time repair within 30 days of purchase at our discretion, and depending on the repair required - just drop us a line – include clear images of the item, with an explanation of the damage/breakage, and your purchase order number and we'd be more than happy to assist you!  It is at our discretion whether the faulty product will be repaired or replaced. 

If it has been over 30 days from purchase, and we still have available components to repair your piece, we're still happy to help - there will be a charge depending on the repair required.

Contact us with your repair request, including clear images of your item, with an explanation of the damage/breakage and we'd be happy to assist you!

Return postage will only be charged for any repairs required on goods purchased over 30 days. 

Tarnish occurs for many reasons and is subject to the environment of the wearer.

Tarnish is not a manufacturing fault as it can be caused by many different things such as perfumes, moisturisers, tanning lotions and cleaning chemicals. Even ones' skin acidity can cause metals to tarnish.

Tarnish can also be a result of oxidation from the way items are stored. Oxidation is a natural process that occurs from the combination of oxygen with a substance forming oxide. This can be caused by either lack of oxygen or too much oxygen exposure.

We recommend storing your pieces in a purpose-made jewellery box. We find that a simple polish with a clean microfibre or jewellery polishing cloth will remove tarnish. 

For more information please see our Care Guide.