RETURNS & EXCHANGES
All jewellery is thoroughly quality controlled and checked for any faults in our Sydney Studio, before they are dispatched to our customers.
Pre-Orders, Bespoke/Customised pieces, Katerina Roza Gift Cards, Sale items, Gift Cards and items purchased during a promotional period are Final Sale.
Consumer guarantees for returns/exchanges do not apply on:
- Earrings due to Australian health and safety regulations
- Change of mind
- Decided you did not like the purchase
- Decided you had no use for it
- Misused a product in any way that caused the problem
Please drop us a line, if you have questions or would like more information about the item you would like to order.
In the unlikely case, your jewellery arrives and it is faulty, please email us immediately after receiving your order, providing a full description of the fault along with clear images – we are more than happy to make it right!
Upon receiving your email, we will inspect the jewellery, and it is at our digression whether it will be repaired or replaced. A Return Merchandise Authorization (RMA) number will be sent to you including information on the process of returning the items.
All jewellery must be returned in original packaging, must be in its original condition, swing tags intact and unworn.
Please note that all of our jewellery is hand-crafted using quality metals and natural gemstones, this means that your jewellery could host minor marks, irregular shapes and inclusions. Because all of our stones are natural products, they are unique and may differ slightly from stone to stone. This could result in the jewellery that you receive differing slightly in colour to the jewellery featured on our website. Screen displays will vary slightly from screen to screen which potentially could result in slight colour variations to what is displayed on screen and in real life. We will not accept returns or exchanges due to the natural marks, inclusions or slight colour differences within our jewellery.
KATERINA ROZA is dedicated to customer service and ensuring a high-level satisfaction, if you have any questions regarding our returns & exchanges policy, please feel free to contact us directly.
Note: The term “faulty” specifically refers to a manufacturing defect when a product deviates from its intended design or purpose.
KATERINA ROZA is not responsible for the following:
- Damage resulting from mishandling
- Damage caused by improper cleaning solutions or cleaning methods
- General wear and tear
- Damage caused by exposure to weather or improper environment
- Changes in the appearance of finishes over time
Please refer to CARE GUIDE