Returns
All jewellery is thoroughly quality controlled and checked for any faults before they are dispatched from our Sydney Studio to customers.
Pre-Orders, Bespoke/Customised pieces, Katerina Roza Gift Cards, Sale items, Gift Cards and items purchased during a promotional period are Final Sale.
Consumer guarantees for returns/exchanges do not apply on:
- Earrings due to Australian health and safety regulations
- Change of mind
- Decided you did not like the purchase
- Decided you had no use for it
- Found it cheaper somewhere else
- Misused a product in any way that caused the problem
Please drop us a line, if you have questions or would like more information about the item you would like to order.
In the unlikely case, your jewellery arrives and it is faulty, please email us immediately after receiving your order, providing a full description of the fault along with clear images – we are more than happy to make it right!
KATERINA ROZA is dedicated to customer service and ensuring a high-level satisfaction, if you have any questions regarding our returns & exchanges policy, please feel free to contact us directly.
Note: The term “faulty” specifically refers to a manufacturing defect when a product deviates from its intended design or purpose.
KATERINA ROZA is not responsible for the following:
- Damage resulting from mishandling
- Damage caused by improper cleaning solutions or cleaning methods
- General wear and tear
- Damage caused by exposure to weather or improper environment
- Changes in the appearance of finishes over time
For more detailed information on our policies click on the links below: