Shipping/Delivery
SHIPPING
All Katerina Roza jewellery is hand-crafted and made to order. Please allow 2-3 business days (excluding weekends, public holidays and promotional periods) for production before dispatch from our Sydney Studio via Australia Post.
(This excludes the production lead time for bespoke/custom items)
*PLEASE NOTE - The estimated delivery times are a guideline and we cannot be held accountable for delays due to the delivery service.
SHIPPING WITHIN AUSTRALIA
You can choose your preferred shipping option from the drop-down menu in Checkout after submitting your email and address details.
FREE STANDARD SHIPPING ON ALL DOMESTIC ORDERS OVER $75
EXPRESS SHIPPING Upgrade $8
Once your order has been shipped, you will be emailed your Australia Post Tracking number.
Express Shipping
Deliveries within Australia take 2-5 business days, and Express Shipping is next business day delivery if you are within the Express Post network. To check if you are within the network, please click here.
INTERNATIONAL SHIPPINGWe ship Internationally to the below Countries via Australia Post:
Click here for Standard International Shipping times
| NEW ZEALAND | $18 AUD |
| ASIA PACIFIC | $22 AUD |
| US / CANADA | $25 AUD |
| UK / IRELAND / EUROPE | $30 AUD |
| REST OF THE WORLD | $35 AUD |
(In the case you would prefer Express International Shipping, please contact us and we will advise you of the shipping cost)
Once your order has been shipped, you will be emailed your Australia Post Tracking number.
When your order reaches the destination country & clears customs, it will be passed on to your local postal provider. You may be able to track your order using the tracking number supplied on the website of your local postal service, approximately 3-5 days after your tracking number is supplied as well as via Australia Post Tracking.
KATERINA ROZA is not responsible for any additional charges associated with international customs & taxes.
For International Shipping – You will be liable to pay your country’s applicable Import/Duty Taxes on receipt of your package.
If the buyer refuses to accept delivery as they do not want to pay the Duty/Taxes, they then wear the cost of returning the order to us, and this includes the freight cost. These amounts will be deducted from their refund.
DELIVERY
NOTE: We do not ship to PO Boxes
Please ensure your delivery address is correct and secure. Katerina Roza is not responsible for items not received due to an incorrect or an incomplete shipping address.
We will not refund or replace any item lost as a result of your failure to provide us with correct personal information. Orders marked undelivered due to an incorrect shipping address; and returned to us will incur a re-shipping fee.
If your package gets lost in transit, we will do everything possible to assist, However, we cannot be held responsible for loss/stolen packages, once proof of delivery is generated.
Once your tracking number has been supplied and your order has been dispatched, the shipping address cannot be changed. If you have submitted an incorrect shipping address on your order, and your order has been shipped, we advise to reach out to Australia Post directly, as they may be able to redirect your parcel.
Should you miss the attempted delivery of your package, check if an 'Awaiting Collection' card has been left in your letterbox and arrange with your local postal service for re-delivery or collection.If you do not arrange for re-delivery or collection promptly, the parcel may be returned to us and you will be required to pay for the re-shipment of your order.
LOST OR DAMAGED DELIVERIESIf your order is lost or damaged in transit, please contact us immediately.
- In the case there is damage, contact us immediately upon receipt of your order.
- In the case of loss, contact us within 1-2 working days of your expected delivery date so that we may assist you.
If damage has occurred during shipping, all packaging must be retained by receiver and failure to do so, may invalidate any claim with Australia Post.
Damages and issues
Please inspect your order upon receipt and contact us immediately if the item is defective, damaged or if you receive the wrong item(s), so that we can evaluate the issue and make it right.
Please refer to our Returns/Exchanges Policy