Most products listed on our website, can be adjusted in size.  The surcharge for adjustments in size depends on the items' design and components required.

RE-SIZE REQUEST - WHEN ORDERING

Please specify your preferred size in the Special Instructions box in your cart. (There may be some minor adjustments to the design as component sizes vary per style).  We will evaluate your re-size request and advise you on the surcharge by email.  Size adjustments take approximately 1 week for production. 

Please JUST ASK - we will try to accommodate your requests, in the case it can be done, as best as we can.

RE-SIZE REQUEST - AFTER RECEIVING YOUR ORDER

In the case you have received your order and the sizing on your piece is not suitable for you - we are more than happy to re-size your piece, so that it fits you to perfection.

Please specify your preferred size (There may be some minor adjustments to the design as component sizes vary per style).  Size adjustments take approximately 1 week for production. 

Just drop us a line with your re-sizing request, we will evaluate your re-size request and advise you on the surcharge by email. 

You will receive a Custom Merchandise Authorization (CMA) number, and the process of return.

Please JUST ASK - we will try to accommodate your requests, in the case it can be done, as best as we can.

When returning goods for re-sizing, we recommend you use a return shipping method with a tracking number. We are not responsible for returns damaged or lost in transit.

Due to the custom nature, all sales are final.

Our pieces are all limited in quantity and delicate due to the handmade nature of each piece.They are designed to live a long life, if they are carefully taken care of. 

Please follow our recommended care guide below, to enable you to extend the life of your jewellery - with a little extra TLC, your pieces can be enjoyed and loved for many seasons to come...............

AVOID wearing your jewelry in the shower, ocean, or pool or undertaking any other sporting activities  We would also recommend removing when sleeping.

AVOID-  contact with chemicals, such as perfume, lotions, tanning products, hairspray, creams or similar products - chemicals in these products can cause discolouration.

Definitely AVOID throwing your pieces into the bottom of our bag…….(Oops !!!)

AVOID banging your jewelry on table tops or against any other hard surfaces.

STORAGE – We advise storing your jewellery in a safe, dry place that is preferably flat, out of direct light, free from moisture and away from any extreme heat.  Please ensure each piece is stored separately to prevent scratching, chipping or damage from direct contact with other jewellery.

CLEANING – After wear, it is advisable to clean your jewellery with a soft cotton cloth, to remove any moisture or chemicals from perfume, hairspray, moisturisers, tanning lotions etc., to help keep your jewellery sparkling.

REMEMBER - Occasionally let air get to your jewellery – avoid popping it into a jewellery box and forgetting about it for a long period of time!

To clean your semi-precious stones, gently wipe with a damp cloth. Natural products such as semi-precious stones will take on moisture from their environment, so please avoid wearing them in water or exposing them to detergents or chemicals. Hair spray, perfumes, chemicals and soaps can damage and discolour the stones. Natural stones are subject to change over time through wear. 

TARNISHING 
Tarnish occurs for many reasons and is subject to the environment of the wearer. Tarnish is not a manufacturing fault as it can be caused by many different things such as perfumes, moisturisers, tanning lotions and cleaning chemicals. Even ones' skin acidity can cause metals to tarnish. Tarnish can also be a result of oxidation from the way items are stored. Oxidation is a natural process that occurs from the combination of oxygen with a substance forming oxide. This can be caused by either lack of oxygen or too much oxygen exposure. We recommend storing your pieces in a purpose-made jewellery box. We find that a simple polish with a clean microfibre or jewellery polishing cloth will remove tarnish. 

KATERINA ROZA is not responsible for:

• Damage resulting from mishandling or neglect
• Damage caused by improper cleaning solutions or cleaning methods
• General wear and tear
• Damage caused by exposure to weather or improper environment
• Changes in the appearance of finishes over time

Please contact us if you have any further enquries.

Our luxurious brand aesthetic is reflected through the high-quality materials used in our products - sourced from premium manufacturers in Europe, where the workmanship is second to none; stainless steel or brass base- having the highest-grade micron plating of 24K gold & 999 silver with an added Premium double E-coating finish to maintain the lustre of each piece for many seasons to come.

All items are Hypo-allergenic - Nickel, Lead and Cadmium Free, in accordance with EU REACH Regulations. 

Other materials used in our designs are premium Austrian crystals, Swarovski® Crystals, Freshwater Pearls, Myuki® Rocaille seed beads and semi-precious stones.

The earring posts are Titanium - which is extremely lightweight and ideal for people with concerns about nickel sensitivity, it is the most bio compatible element (less than 0.6% of people are allergic to it) and will not irritate even the most sensitive skin.  Since titanium is inert and non-reactive to almost all chemicals it will never corrode tarnish or rust.

GOLD AND SILVER PLATED

Gold and silver plating is a method of bonding a thin layer of liquid gold or silver onto the surface of another metal such as brass or stainless steel by electrochemical plating. KATERINA ROZA pieces have one of the highest quality platings on our jewellery pieces.  Wear in plating is subject to change due to the acidity of the wearers skin, and exposure to products such as perfumes, moisturisers, tanning lotions or cleaning products. Wear in plating and tarnish are not manufacturing faults.

The length of time that plating will last varies to each individual. If you have not worn a plated item before we recommend researching this prior to purchasing.

BEADS - SEMI-PRECIOUS STONES
Our beaded necklaces and bracelets are hand-beaded on industrial strength beading wire in our Sydney Studio. If you are experiencing any problems with our hand-crafted beaded items, please reach out to our care team here.

To clean your semi-precious stones, gently wipe with a damp cloth. Natural products such as semi-precious stones will take on moisture from their environment, so please avoid wearing them in water or exposing them to detergents or chemicals. Hair spray, perfumes, chemicals and soaps can damage and discolour the stones. Natural stones are subject to change over time through wear. 

TARNISHING 
Tarnish occurs for many reasons and is subject to the environment of the wearer. Tarnish is not a manufacturing fault as it can be caused by many different things such as perfumes, moisturisers, tanning lotions and cleaning chemicals. Even ones' skin acidity can cause metals to tarnish. Tarnish can also be a result of oxidation from the way items are stored. Oxidation is a natural process that occurs from the combination of oxygen with a substance forming oxide. This can be caused by either lack of oxygen or too much oxygen exposure. We recommend storing your pieces in a purpose-made jewellery box. We find that a simple polish with a clean microfibre or jewellery polishing cloth will remove tarnish. 

ALLERGIES
All of our pieces are Hyper allergenic - Nickel, Lead and Cadmium free! Please note that Katerina Roza is not liable to compensate customers for any reactions that are caused by our jewellery. If you experience any reactions to our jewellery, we recommend to consult your GP.

KATERINA ROZA is not responsible for:

• Damage resulting from mishandling or neglect
• Damage caused by improper cleaning solutions or cleaning methods
• General wear and tear
• Damage caused by exposure to weather or improper environment
• Changes in the appearance of finishes over time

Please refer to our Care Guide for more information on care of your Katerina Roza jewellery pieces, or contact us if you have any further enquries.

KATERINA ROZA pieces are all hand made in our Sydney Studio.  We stand by our product and want you to be happy with your purchase! 

If your jewellery needs a little TLC (aka a repair), we'll take care of it with a one-time repair within 30 days of purchase at our discretion, and depending on the repair required - just drop us a line – include clear images of the item, with an explanation of the damage/breakage, and your purchase order number and we'd be more than happy to assist you!  It is at our discretion whether the faulty product will be repaired or replaced. 

If it has been over 30 days from purchase, and we still have available components to repair your piece, we're still happy to help - there will be a charge depending on the repair required.  Contact us with your repair request, including clear images of your item, with an explanation of the damage/breakage and we'd be happy to assist you!

Return postage will only be charged for any repairs required on goods purchased over 30 days. 

KATERINA ROZA is not responsible for the following:

• Damage resulting from mishandling
• Damage caused by improper cleaning solutions or cleaning methods
• General wear and tear
• Damage caused by exposure to weather or improper environment
• Changes in the appearance of finishes over time

Please refer to our Care Guide

KATERINA ROZA is dedicated to customer service and in ensuring a high-level satisfaction to our customers.  If you have any questions regarding our Repairs/Warranty policy, please feel free to contact us directly. 

THE PACKAGING YOU DESERVE WITH COMPLIMENTARY GIFT WRAPPING

UNBOXING KATERINA ROZA - YOU DESERVE THE BEST

Shopping online can be daunting, but we want you to have the best experience possible! We want your shopping experience with us to be comparable to the outstanding service you would receive if you visited us in store! 

For us, that starts with our packaging! You deserve only the best, and when your new parcel arrives at your door, we want you to feel WOWED! We truly want you to feel special and make your day! 

We pride ourselves on our packaging to ensure you feel special when unboxing your new Katerina Roza pieces! Our gift boxes not only look good, but they are built for purpose! Yep, that's right! They keep your pieces safe on their journey to you! (Pro tip: They can be repurposed for storage!)

We are currently working on more sustainable packaging options for you too! So keep an eye out for when we launch this!

We go the extra mile. . .  

Jewellery is one of the most popular gift ideas out there! That’s why we offer FREE gift wrapping on all orders.  We don’t want you to have to worry about a thing, especially if it’s a gift for someone else!  

All you have to do is write your gift note in the “special instructions” section of your order in cart.  We even write all of your gift notes by hand, so it has that extra special touch!

In the case that you are purchasing multiple items, please advise us which items you would like to be Gift wrapped separately, as with multiples pieces ordered, for shipping, they may all be packed into one Gift Box.

Shop today to experience a Katerina Roza unboxing for yourself!

Afterpay available.