SERIFO NECKLACE

Length 38cm + 10cm extension
Byzantine Pendant W2.4cm x H 1.8cm
Weight 15 grams
24K Gold Plated Brass with aPremium double E-coating finish
Lobster Clasp Closure
Austrian Crystals
Miyuki®Rocaille Seed Beads
Hypoallergenic - nickel, cadmium and lead free

SHIPPING WITHIN AUSTRALIA

Standard Parcel Post (4-5 Business Days)

• Orders over $75.00                          Free
• Orders less than $75.00                 $13.00

Express Post (1-2 Business Days)

• Orders over $75.00                          $6.00
• Orders less than $75.00                 $16.00

Express Shipping is next business day delivery if you are within the Express Post network. To check if you are within the network, please click here.

INTERNATIONAL SHIPPING

We ship Internationally to the below Countries via Australia Post:

Click here for Standard International Shipping times

For more detailed information on our policies click on the links below:

Shipping/Delivery

1. Change of Mind Returns & Exchanges

We want you to love your pieces. If you change your mind, we offer exchanges or store credit subject to the following strict conditions:

• Exclusions: Due to Australian health and safety regulations, we strictly do not accept change-of-mind returns or exchanges on earrings.
• Final Sale Items: Pre-orders, bespoke/customized pieces, sale items, items purchased during promotional events, and gift cards are final sale and cannot be returned or exchanged for change of mind.
• Condition: The jewellery must be completely new, unworn, unused, with all Katerina Roza tags attached, and in its original packaging.
• Process & Fees:
• Change-of-mind returns must be requested within 7 days of delivery.
• Return shipping costs must be pre-paid by the customer. We recommend using a tracked service, as we are not responsible for items lost in transit.
• All change-of-mind returns are subject to a 20% restocking fee, calculated from the purchase price.
• Exchange items are final sale and cannot be exchanged a second time.

2. Faulty Items & Consumer Guarantees

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure.

You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

A "fault" specifically refers to a manufacturing defect where a product deviates from its intended design or purpose.

If your item arrives faulty or develops a manufacturing defect:

1. Contact Us: Please email us immediately with a full description of the issue and clear photos.
2. Assessment: We will assess the item in accordance with the ACL.
• For a Major Failure (e.g., the item is broken upon arrival), you have the right to choose a full refund or a replacement.
• For a Minor Failure, we will offer a remedy, which may include repairing the item for free, replacing it, or issuing a refund.
3. Return Shipping: If an item is confirmed to be faulty, KATERINA ROZA will reimburse your return postage costs. A Return Merchandise Authorization (RMA) number and shipping instructions will be provided to you.  We recommend using a tracked service, as we are not responsible for items lost in transit. Please keep the copy of the return postage receipt.

What is Not Covered

Consumer guarantees do not apply, and returns will not be accepted, if you have:

• Misused the product in any way that caused the problem (Please refer to our Care Guide).
• Damaged the item through mishandling or general wear and tear.
• Used improper cleaning solutions or incorrect cleaning methods.
• Exposed the jewellery to harsh weather or improper environments.
• Experienced natural changes or tarnish in the appearance of metal finishes over time.

KATERINA ROZA is dedicated to customer service and ensuring a high-level satisfaction, if you have any questions regarding our returns & exchanges policy, please feel free to contact us directly.

For more detailed information on our policies click on the links below:

Returns/Exchanges

Care Guide

Most products listed on our website, can be adjusted in size.  The surcharge for adjustments in size depends on the items' design and components required.

RE-SIZE REQUEST - WHEN ORDERING

Please specify your preferred size in the Special Instructions box in your cart. (There may be some minor adjustments to the design as component sizes vary per style).  We will evaluate your re-size request and advise you on the surcharge by email.  Size adjustments take approximately 1 week for production. 

Please JUST ASK - we will try to accommodate your requests, in the case it can be done, as best as we can.

RE-SIZE REQUEST - AFTER RECEIVING YOUR ORDER

In the case you have received your order and the sizing on your piece is not suitable for you - we are more than happy to re-size your piece, so that it fits you to perfection.

Please specify your preferred size (There may be some minor adjustments to the design as component sizes vary per style).  Size adjustments take approximately 1 week for production. 

Just drop us a line with your re-sizing request, we will evaluate your re-size request and advise you on the surcharge by email. 

You will receive a Custom Merchandise Authorization (CMA) number, and the process of return.

Please JUST ASK - we will try to accommodate your requests, in the case it can be done, as best as we can.

When returning goods for re-sizing, we recommend you use a return shipping method with a tracking number. We are not responsible for returns damaged or lost in transit.

Due to the custom nature, all sales are final.

Our jewellery is all hand-crafted, designed and created to live a long life, if they are carefully taken care of.

Please follow our recommended care guide below, to enable you to extend the life of your jewellery - with a little extra TLC, your pieces can be enjoyed and loved for many seasons to come...............

AVOID wearing your jewelry in the shower, ocean, or pool or undertaking any other sporting activities  We would also recommend removing when sleeping.

AVOID-  contact with chemicals, such as perfume, lotions, tanning products, hairspray, creams or similar products - chemicals in these products can cause discolouration.

Definitely AVOID throwing your pieces into the bottom of our bag…….(Oops !!!)

AVOID banging your jewelry on table tops or against any other hard surfaces.

STORAGE – We advise storing your jewellery in a safe, dry place that is preferably flat, out of direct light, free from moisture and away from any extreme heat.  Please ensure each piece is stored separately to prevent scratching, chipping or damage from direct contact with other jewellery.

CLEANING – After wear, it is advisable to clean your jewellery with a soft cotton cloth, to remove any moisture or chemicals from perfume, hairspray, moisturisers, tanning lotions etc., to help keep your jewellery sparkling.

REMEMBER - Occasionally let air get to your jewellery – avoid popping it into a jewellery box and forgetting about it for a long period of time!

• Damage resulting from mishandling or neglect
• Damage caused by improper cleaning solutions or cleaning methods
• General wear and tear
• Damage caused by exposure to weather or improper environment
• Changes in the appearance of finishes over time

For more detailed information on the care of our jewellery please read our Care Guide and feel free to contact us if you have any further enquries.