THESIS BIB NECKLACE IN TURQUOISE`

SHIPPING DOMESTIC (AUSTRALIA)

FREE STANDARD SHIPPING ON ALL DOMESTIC ORDERS OVER $75

EXPRESS SHIPPING Upgrade                   $8

(In the case you would prefer Express International Shipping, please contact us and we will advise you of the shipping cost)

For more detailed information on our policies click on the links below:

Shipping/Delivery

Returns/Exchanges

All jewellery is thoroughly quality controlled and checked for any faults before they are dispatched from our Sydney Studio to customers. 

Pre-Orders, Bespoke/Customised pieces, Katerina Roza Gift Cards, Sale items, Gift Cards and items purchased during a promotional period are Final Sale.

Consumer guarantees for returns/exchanges do not apply on:

• Earrings due to Australian health and safety regulations
• Change of mind
• Decided you did not like the purchase
• Decided you had no use for it
• Found it cheaper somewhere else
• Misused a product in any way that caused the problem

Please drop us a line, if you have questions or would like more information about the item you would like to order.

In the unlikely case, your jewellery arrives and it is faulty, please email us immediately after receiving your order, providing a full description of the fault along with clear images – we are more than happy to make it right! 

KATERINA ROZA is dedicated to customer service and ensuring a high-level satisfaction, if you have any questions regarding our returns & exchanges policy, please feel free to contact us directly. 

Note:  The term “faulty” specifically refers to a manufacturing defect when a product deviates from its intended design or purpose.  

KATERINA ROZA is not responsible for the following:

• Damage resulting from mishandling
• Damage caused by improper cleaning solutions or cleaning methods
• General wear and tear
• Damage caused by exposure to weather or improper environment
• Changes in the appearance of finishes over time

For more detailed information on our policies click on the links below:

Returns/Exchanges

Care Guide

Most products listed on our website, can be adjusted in size.  The surcharge for adjustments in size depends on the items' design and components required.

RE-SIZE REQUEST - WHEN ORDERING

Please specify your preferred size in the Special Instructions box in your cart. (There may be some minor adjustments to the design as component sizes vary per style).  We will evaluate your re-size request and advise you on the surcharge by email.  Size adjustments take approximately 1 week for production. 

Please JUST ASK - we will try to accommodate your requests, in the case it can be done, as best as we can.

RE-SIZE REQUEST - AFTER RECEIVING YOUR ORDER

In the case you have received your order and the sizing on your piece is not suitable for you - we are more than happy to re-size your piece, so that it fits you to perfection.

Please specify your preferred size (There may be some minor adjustments to the design as component sizes vary per style).  Size adjustments take approximately 1 week for production. 

Just drop us a line with your re-sizing request, we will evaluate your re-size request and advise you on the surcharge by email. 

You will receive a Custom Merchandise Authorization (CMA) number, and the process of return.

Please JUST ASK - we will try to accommodate your requests, in the case it can be done, as best as we can.

When returning goods for re-sizing, we recommend you use a return shipping method with a tracking number. We are not responsible for returns damaged or lost in transit.

Due to the custom nature, all sales are final.

Our jewellery is all hand-crafted, designed and created to live a long life, if they are carefully taken care of.

Please follow our recommended care guide below, to enable you to extend the life of your jewellery - with a little extra TLC, your pieces can be enjoyed and loved for many seasons to come...............

AVOID wearing your jewelry in the shower, ocean, or pool or undertaking any other sporting activities  We would also recommend removing when sleeping.

AVOID-  contact with chemicals, such as perfume, lotions, tanning products, hairspray, creams or similar products - chemicals in these products can cause discolouration.

Definitely AVOID throwing your pieces into the bottom of our bag…….(Oops !!!)

AVOID banging your jewelry on table tops or against any other hard surfaces.

STORAGE – We advise storing your jewellery in a safe, dry place that is preferably flat, out of direct light, free from moisture and away from any extreme heat.  Please ensure each piece is stored separately to prevent scratching, chipping or damage from direct contact with other jewellery.

CLEANING – After wear, it is advisable to clean your jewellery with a soft cotton cloth, to remove any moisture or chemicals from perfume, hairspray, moisturisers, tanning lotions etc., to help keep your jewellery sparkling.

REMEMBER - Occasionally let air get to your jewellery – avoid popping it into a jewellery box and forgetting about it for a long period of time!

• Damage resulting from mishandling or neglect
• Damage caused by improper cleaning solutions or cleaning methods
• General wear and tear
• Damage caused by exposure to weather or improper environment
• Changes in the appearance of finishes over time

For more detailed information on the care of our jewellery please read our Care Guide and feel free to contact us if you have any further enquries.